Returns & Refund Policy

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1. Return Eligibility

We accept returns only under the following conditions:

• The return request is made within the return window specified on the product page or within the stipulated number of days of delivery.
• The product is unused, in its original condition, and in the original packaging.
• All accessories, manuals, and packaging materials are included.

Certain products may not be eligible for return due to safety, hygiene, or usage considerations. These exceptions will be clearly indicated on the product page.

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2. Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged due to misuse, mishandling, or improper installation
• Items without original packaging or accessories
• Clearance, discounted, or promotional items (unless defective)
• Items explicitly marked as "Non-returnable" on the product page

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3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery. To help us resolve the issue quickly, you may be required to provide:

• Order details
• Photographs or video evidence of the issue
• A brief description of the problem

Upon verification, we may offer a replacement, repair, or refund, at our discretion.

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4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original payment method.
• Refund processing times may vary depending on your bank or payment provider.
• Shipping fees are generally non-refundable unless the return is due to our error.

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5. Exchange Policy

Exchanges may be provided for defective or incorrect items, subject to stock availability. If the requested replacement item is unavailable, a refund may be issued.

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6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error.

We recommend using a reliable and trackable shipping method. We are not responsible for items lost or damaged during return transit.

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7. Order Cancellation

Orders may be cancelled before dispatch, subject to operational feasibility. Once an order has been shipped, cancellation may not be possible, and the standard return process will apply.

By placing an order with Epiztro, you agree to the terms outlined in this Returns & Refund Policy. For any return or refund requests, please contact us through the support or contact section on our website.